SMS program terms
Messaging terms
These terms describe the text messages Agenteev sends, who receives them, and how to stop them. They apply to every message sent from a number we operate.
1Who runs this program
The Agenteev messaging program is operated by Kirin Labs LLC, a California limited liability company doing business as Agenteev ("Agenteev," "we," "us"). We operate telephone numbers and send messages on behalf of the service businesses that contract with us, referred to below as "client businesses."
2What we send
Agenteev sends two kinds of message. Both are transactional. Neither is marketing, and we do not send promotional offers, newsletters, or campaign blasts of any kind through this program.
| Message | Who receives it | What triggers it | How often |
|---|---|---|---|
| Lead notification | The owner or staff member at a client business, at a number they gave us during onboarding | A call to their business line is answered by our assistant | Varies with their call volume. Typically 0–15 per day |
| Caller confirmation | A person who has just called a client business | That person's inbound call, once it ends | One message per call |
Sample messages
Lead notification, to the client business:
"New lead — Maria R., (213) 555-0177. Water heater leaking, Sherman Oaks. Wants someone today. Called 7:24 PM. Reply STOP to opt out."
Caller confirmation, to the person who called:
"Thanks for calling [Business Name]. We have your details and will call you back at this number. Reply STOP to opt out."
3How you came to receive these
If you are a client business: you provided your mobile number when you signed up for the service and asked us to send lead notifications to it. You can change or remove that number at any time by contacting us.
If you called one of our client businesses: you provided your number by placing that call and asking the business to contact you about the service you needed. The confirmation message is sent in direct response to that request. We do not add your number to any list, we do not message you again about anything else, and we do not sell, rent, or share your number for marketing.
4Cost
Agenteev does not charge you for messages. Message and data rates may apply depending on your mobile plan and carrier.
5How to stop messages
Reply STOP to any message and we will stop sending. You do not have to use that exact word. You may revoke consent by any reasonable means, including replying with QUIT, END, CANCEL, UNSUBSCRIBE, OPT-OUT, REVOKE, or by writing the request in your own words. Telling our voice assistant during a call that you do not want to be texted also works, as does emailing us at the address in section 8.
We will send one message confirming that you have opted out, and after that we will not message you again unless you ask us to. Opt-out requests are processed as they arrive, and in every case within ten days of receipt.
If you are a client business and you opt out, you stop receiving lead notifications, which is the core of the service. Contact us before doing that so we can move notifications to a different number instead.
6How to get help
Reply HELP to any message for support information, or use the contact details in section 8.
7Delivery is not guaranteed
Messages depend on mobile carrier networks that we do not control. Carriers are not liable for delayed or undelivered messages, and neither delivery nor delivery timing is guaranteed. Do not rely on a text message for an emergency. If you have a gas leak, a fire, a medical emergency, or any other urgent safety situation, call 911.
8Contact
9Related terms
See our Privacy Policy for how we handle the information in these messages, and our Terms of Use for the terms governing this website.
10Changes
We may update these terms. The effective date at the top of this page reflects the current version, and material changes will be posted here before they take effect.