Services agreement · Version 1.0

Missed-call recovery service agreement

Effective 3 August 2026 · Version 1.0 · Kirin Labs LLC dba Agenteev

This is the agreement that covers the service you are buying. It is separate from the terms of use, which cover only the website and the demo line. Where the two disagree about the paid service, this agreement governs.

1Who you are agreeing with

The service is provided by Kirin Labs LLC, a California limited liability company doing business as Agenteev ("Agenteev," "we," "us"), 12751 Millennium NB322, Los Angeles, CA 90094.

You are the business named at checkout ("you"). The person who completes checkout confirms they are authorized to enter into this agreement on that business's behalf and to give us the authorizations in sections 7 and 8.

2How you accept this agreement

You accept it by checking the box at checkout and completing payment. That is a signature. We keep the record: the version you accepted, the date and time, and the payment method used.

Your plan, price, and billing interval are whatever the checkout page showed when you accepted. Those details are part of this agreement.

3What you're buying

An automated voice assistant that answers calls your business doesn't pick up, and gets the caller's details to you as a text message while they are still interested. Specifically:

• A phone number we provide, and setup of conditional call forwarding on your existing business line so calls that ring out or come in while you're busy reach the assistant.
• A voice assistant tuned to your business — your hours, your service area, the work you do and don't take, and the questions your callers actually ask.
• A text message to you for every captured call: the caller's name, callback number, what they need, where, and how urgently.
• One confirmation text to the caller, sent only when the assistant asked for permission and the caller agreed, and sent only to the number the caller spoke out loud.
• A live transfer path for callers who want a person instead of an assistant.
• A fallback text to you if a call fails or the caller hangs up, so a lost call still reaches you.
• A monthly report showing calls answered, leads captured, and estimated revenue recovered.

If your plan is the text-back-only plan, you get the notification texts and the monthly report without the voice assistant. Sections about the assistant, transfers, and included minutes do not apply to that plan.

4What the service does not do

These limits are deliberate. They are what let us deliver at a fixed price and set you up in days rather than months.

• It does not book appointments and it does not write into your CRM, dispatch software, or calendar. The handoff is a text message to a human — you.
• It does not dispatch anyone and it does not handle emergencies. If a caller describes a gas leak, a fire, a flood, or a medical emergency, the assistant tells them to hang up and call 911. It does not text them.
• It does not make outbound calls and it does not send marketing messages. Every message it sends is triggered by a call the caller placed to you.
• It is not staffed by people. We are not an answering service. Nobody at Agenteev listens to your calls live or takes them when the assistant can't.
• It is not covered by a HIPAA business associate agreement and must not be used to collect protected health information. If your business needs that, tell us and we will talk about a different service on a different stack.

5Setup and going live

Setup starts with one call, usually twenty minutes, where we collect your hours, service area, the work you don't take, the number leads should go to, and the business details we need for the registration in section 7.

From that call, we aim to have your assistant answering calls within five business days. That covers everything we control: the number, the forwarding, building and tuning the assistant, wiring the notifications, and testing.

The texting half depends on an outside approval and can take longer. Before your number can send a single message, your business has to be registered with The Campaign Registry and approved by the mobile carriers. We file it the day you sign and we handle the submission, but the review is theirs, not ours, and neither of us controls how long it takes or how many rounds it needs. Your assistant answers calls the whole time. The texts switch on when the registration clears.

"Go live" means the day calls to your business line first reach your assistant. That date matters for section 12.

6Your phone number and call forwarding

You keep your published business number and you keep your carrier. We do not port anything and we do not become your phone company. The service works by conditional forwarding — your carrier sends us the calls you don't answer.

The number we provide is ours. It is a routing destination, not a number you advertise, and it stays with us if you leave.

Forwarding sits on your line, with your carrier, and either of you can switch it off. If it gets reset — a carrier change, a new handset, a phone-system update, someone at the shop turning it off — calls stop reaching the assistant and we have no way to see it from our side. That is not a failure of the service and it isn't grounds for a refund, but we do test it: a test call to your line goes out every month as part of the report, and if it fails we tell you and help you turn it back on.

7Text messaging, and the registration we file in your name

US mobile carriers require every business that sends text messages to be registered, by name, with an entity called The Campaign Registry. There is no shortcut and no agency umbrella you can shelter under — the registration has to be in your business's name.

You authorize us to file it for you, and to act as your registered provider for it. To do that we need your exact legal business name as it appears on your IRS documentation, your EIN, your registered business address, and your website. You confirm that what you give us is accurate. Nearly every rejection we will ever see comes from a legal name or an EIN that doesn't match, so it is worth checking the paperwork rather than answering from memory.

You also agree that:

• The service will be used only for the registered purpose — notifying you about calls to your business, and confirming to a caller that you got their message.
• You will not use it to send marketing, promotions, reminders, review requests, or reactivation campaigns, and you will not give us a list of numbers to message. If you want that, it is a different product with a different registration.
• Opt-out handling is not optional. Anyone who replies STOP is unsubscribed automatically and neither of us may message them again on this campaign.
• The registration belongs to your business. If you leave, it goes with you or gets withdrawn, at your choice.

How messaging works, in detail, is on the messaging terms page.

8Call recording and transcription

California requires every party to a call to consent before it is recorded or transcribed. That rule covers automated transcription, not just audio recording, and the penalties are serious. It applies to your calls, so read this one.

The assistant handles it by disclosing at the start of every call that it is an automated assistant and that the call is being transcribed. A caller who doesn't want that gets a real way out — a transfer to a person, or a message taken without transcription.

You authorize us to transcribe calls forwarded to us on your behalf, for the purposes in our privacy policy. In exchange, you agree not to ask us to remove, shorten, or bury that disclosure. It is the thing that makes the transcription lawful, and it is not negotiable at any price.

Anything you record on your own line, your own extensions, or your own phone system is yours to get consent for. We have no visibility into it.

9What we need from you

• Call your leads back. The system gets you the lead in seconds; the revenue comes from what you do next. Nothing we sell works if the texts go unread.
• Accurate business information at setup, and a heads-up when it changes — hours, service area, pricing you quote on the phone, the work you've stopped taking.
• A transfer destination that a human actually answers, and the cell number leads should go to. Tell us when either changes.
• Tell us before you change phone carriers or phone systems, so forwarding survives it.
• Reasonable responsiveness during setup. If we can't reach you for thirty days after you sign, we may treat the account as cancelled and the guarantee window in section 12 will have run out.

10Fees, billing, and payment

The setup fee is charged once, at checkout. The monthly fee is charged at checkout and then on the same day each month, in advance, to the card or bank account you put on file. Annual prepay is billed once a year in advance and waives the setup fee.

You authorize us to charge that payment method for the fees on your plan, including usage under section 11, until you cancel. Prices are exclusive of any applicable taxes.

If a payment fails we retry it and email you. If it is still unpaid ten days later, we may suspend the service — your calls go back to ringing out the way they did before us, which is the outcome you're paying to avoid, so it's worth updating the card. We may also suspend immediately if the service is being used in a way that breaks section 7 or exposes either of us to legal risk. Suspension does not stop the fees running.

11Included usage

Your plan includes 500 minutes per month of calls handled by the assistant. A typical business uses well under half of that. Minutes above the included amount are billed at $0.35 per minute.

We will contact you before we bill overage for the first time. If you are over because you're having a good month, we would rather talk about the right plan than surprise you on a card statement.

1230-day money-back guarantee

If the service isn't working for you, email support@agenteev.com within 30 days of your go-live date and we will refund your setup fee and every monthly fee charged in that window. You don't have to justify it.

Two details worth being clear about:

• The clock starts at go-live, not at signature. If registration or setup takes a while, your 30 days doesn't get eaten by the wait.
• Usage charges under section 11 are costs we've already paid on your behalf and are not refunded. In practice this is rarely more than a few dollars.

On a refund we shut the assistant down, release the number, and tell you how to remove the forwarding from your line.

13Term, cancellation, and what happens after

Month-to-month, renewing automatically until you cancel. Cancel by emailing support@agenteev.com at least 30 days before your next renewal date. No phone tree, no retention call. We keep serving you through the end of the period you've paid for.

Fees already paid are not refunded on cancellation, except under section 12. If you prepaid annually, cancelling stops the renewal but does not refund the unused part of the year.

When the account ends: we deactivate the assistant and release the number, forwarding removal is yours to do on your own line, and your data is handled under our privacy policy. Ask within 30 days and we will export your lead history and call summaries for you at no charge.

14Your data, and improving the assistant

What we collect, why, who it goes to, and how long we keep it are all in the privacy policy, which is part of this agreement.

Your call transcripts belong to your business. We do not use them to improve our assistant unless you tell us in writing that we can, and you can withdraw that at any time. Declining costs you nothing and changes nothing about your service.

We will not name you as a client publicly, quote you, or use your results in a case study without asking you first.

15The services we run on

The service is built on third-party platforms for voice, telephony, and hosting. We choose them, we configure them, and we stay responsible to you for the service as a whole. We may change providers as long as the service keeps doing what this agreement says it does.

16Availability

We do not offer an uptime commitment or service credits at this price. What we do offer is monitoring, a monthly test call to confirm your forwarding still works, and a real person who answers when something breaks.

The service depends on your carrier, the mobile networks, and our platform providers. Outages in any of those can stop calls or messages getting through, and we are not liable for them. What we are responsible for is noticing and telling you.

17Provided as is, and no guarantee of results

Except as stated in this agreement, the service is provided as is, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

The assistant is software. It will occasionally mishear a name or an address, and it will occasionally get a question wrong. It is meant to capture leads you are currently losing entirely, not to be perfect.

We do not promise a number of leads, a conversion rate, or an amount of recovered revenue. Figures in our marketing, our reports, and our demo illustrate how the product works. What your business actually recovers depends on your call volume, your pricing, and how fast you call people back.

18Limitation of liability

To the fullest extent the law allows, neither side is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunity — including a job you didn't win because a lead didn't reach you.

Our total liability for all claims relating to the service will not exceed the fees you paid us in the three months before the claim arose.

This section does not limit your obligation to pay fees, or either side's liability for fraud, or for anything that cannot be limited by law.

19Indemnity

You will defend and indemnify Agenteev against claims arising from your use of the service in breach of section 7 or section 8, from business information you gave us that was inaccurate, from numbers or contacts you provided that you had no right to provide, and from your own dealings with your customers — the work you sell them, what you quote, and what you deliver.

We will defend and indemnify you against claims that the service as we provide it infringes someone else's intellectual property.

20Changes to this agreement

We may publish a new version. If we do, we will email you at least 30 days before it applies to your account, and it takes effect at your next renewal. Until then, and until you accept it, the version you originally accepted is the one that governs. Every version stays published at its own permanent address.

Price changes work the same way: 30 days' notice by email, effective at your next renewal. If you don't want the new price, cancel under section 13 and you won't be charged it.

21Governing law

This agreement is governed by the laws of the State of California, without regard to conflict of law rules. Any dispute will be brought exclusively in the state or federal courts located in Los Angeles County, California, and both sides consent to that jurisdiction.

22The whole agreement

This agreement, the plan details shown at checkout, the privacy policy, and the messaging terms are the entire agreement between us about the service. They replace anything said on a sales call, written in an email, or published on our website.

Neither side may transfer this agreement without the other's consent, except to a buyer of substantially all of its business. If any part of this agreement is unenforceable, the rest stays in force. Not enforcing something once doesn't waive it.

23Contact

Notices to you go to the email address you gave us at checkout. Keep it current.

24Related

All versions · Privacy Policy · Messaging Terms · Terms of use